• How to make sure you get the people you want and not the people you don't want?
  Important question if you want to avoid negative questioning on CoCoList or negative editorials on CCI-WNS.
• Is the booking person also Information person?
• Is the booking person taking the bookings only
  Or also administering

• dietary needs
• fee agreements and payment status
• accommodation before and after needs
• travel and lift requirements

• How are you going to avoid booking administartion mistakes?
  Important as each mistake is likely to lead to a comlaints or problem.